Effective Date: [July 1st, 2024]
Super Tech Appliances (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://supertechappliances.ca and when you engage with our services, including communications via mobile text messaging.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and service address.
- Service Details: Information about your appliances and requested services.
- Payment Information: When applicable, we collect payment details through secure third-party processors.
- Mobile Information: Phone numbers and consent for receiving SMS/text message updates.
2. How We Use Your Information
We use your information to:
- Provide and manage appliance repair services.
- Communicate with you about your appointments, pricing, and service updates.
- Respond to your inquiries.
- Improve our website and customer service.
- Comply with legal obligations.
Super Tech Appliances Repair sends text message updates and responses to appliance repair customers about pricing and products offered at https://supertechappliances.ca.
3. Text Messaging and Mobile Information
We may send SMS text messages related to your service requests, scheduling, pricing, and promotions only if you have provided your mobile number and consent.
Mobile phone information is stored securely and will not be shared with third parties or affiliates for marketing or promotional purposes. We respect your privacy and comply with applicable laws regarding mobile communications.
You may opt out of receiving text messages at any time by replying “STOP” or by contacting us directly.
4. Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information:
- To service technicians or employees to fulfill your service request.
- When required by law or legal process.
- To protect our rights, property, and safety, or that of others.
5. Data Security
We take reasonable steps to protect your information using administrative, technical, and physical safeguards. However, no method of transmission over the internet or mobile networks is 100% secure.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.
7. Your Rights and Choices
You have the right to:
- Access or correct your personal information.
- Withdraw consent for communications.
- Request deletion of your personal data (subject to legal and service obligations).
To exercise these rights, please contact us using the information below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
Super Tech Appliances
Website: https://supertechappliances.ca
Email: info@supertechappliances.ca